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Lewis Nedas Law Ltd is committed to providing a high-quality legal service to all our clients. We appreciate that there will be occasions when we are unable to meet our clients’ expectations. If at any time you do have concerns about the way in which your case is being handled, you should raise them openly with the person who is dealing with your case or with their Head of Department or supervising partner. When something goes wrong, we want you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us in writing with the details.

What will happen next?

  1. We will acknowledge receipt of your complaint within 3 working days of receiving it.
  2. We will then investigate your complaint. This will normally involve passing your complaint to the complaints manager Jeffrey Lewis who will review your file and speak to the solicitor who acts for you. The firm’s Complaints Partner has overall responsibility for endeavouring to ensure all complaints are resolved
  3. We will then either write to you or invite you to a meeting to discuss and hopefully resolve your complaint. We will endeavour to do this within 21 days of sending you the acknowledgement letter.
  4. If you feel that your complaint has still not been dealt with to your satisfaction you are entitled to refer your complaint to the Legal Ombudsman by ringing 0300 555 0333 or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to Legal Ombudsman, P.O.Box 6806, WV1 9WJ. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint. Please note the Ombudsman will often not agree to look into a complaint which has not yet been taken through a firm’s complaints procedure.
  5. The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
  6. You can raise your concerns with http://www.sra.org.uk/consumers/problems/report-solicitor.page
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020 7387 2032

“I was put in touch with Lewis Nedas Law through a mutual friend and I was not disappointed. The team were nothing but straight forward, honest and realistic about the nature of my case and the expected outcome from the minute I got in contact and were willing to take over from the previous company at very short notice. With their unrivalled experience and expertise in their profession the outcome was even better than expected and I couldn’t recommend them enough.”


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